Refund & Cancellation Policy

Membership and subscription fees are billed in advance (monthly or annually). You may cancel anytime from your dashboard; cancellation stops future renewals. Fees already paid for the current period are generally non-refundable, except where required by law. Downgrades take effect at the end of the paid period.

Free tiers (for farmers, buyers, Acharyas and partners) require no payment and can be used indefinitely within their limits.

À-la-carte boosters and featured placements (e.g. Featured Page, Acharya Spotlight, Homepage Banner) are one-time visibility purchases that activate immediately for a fixed period and are non-refundable once activated, except where the promotion could not be delivered due to a fault on our side. Boosters buy visibility only and never a trust badge or a verification/score outcome.

Connection credit packs (buyers) and lead credit packs (solution partners) are one-time purchases that top up your usage allowance and do not expire. Once purchased they are non-refundable, except where required by law or where credits could not be added due to a fault on our side. Individual credits are consumed as you use them (for example, to unlock a connection or a lead) and a consumed credit cannot be reversed.

Paid digital knowledge (articles, downloads, videos and similar) is delivered instantly and unlocked to your account on payment. Because access is granted immediately, digital purchases are non-refundable once unlocked, except where the content is inaccessible or materially not as described due to a fault on our side or the Acharya’s. AgriBoz retains a 15% platform fee on each sale; the balance is the Acharya’s.

Printed books are physical items shipped by the Acharya. When you order, AgriBoz collects payment (shipping included) and holds the Acharya’s share until delivery. You confirm receipt from your My Orders page; if you do not, the held amount auto-releases to the Acharya 10 days after the book is marked dispatched. If the book is not delivered, arrives damaged, or is materially not as described, raise it through support before you confirm receipt and before the 10-day auto-release — eligible amounts are refunded to your original payment method from the held funds. Once funds have been released to the Acharya, any resolution is directly with the Acharya. See the Shipping & Delivery Policy for dispatch and delivery details.

When you book and pay for an Acharya expert service on-platform, AgriBoz collects the payment, retains a 15% platform fee, and holds the Acharya’s 85% net until the service is completed. The held amount is released when you confirm completion, or auto-releases 5 days after payment if no dispute is raised. If the service is not delivered or there is a dispute, raise it through support within that window and eligible amounts are refunded from the held funds. Cancellation terms shown at booking apply; once funds are released, resolution is directly with the Acharya.

Participation and booking terms for workshops and Acharya programs are shown at the point of enquiry/booking. Where a paid session is cancelled by AgriBoz or the Acharya, eligible payments are refunded in full. Many programs are enquiry-based with terms agreed directly with the Acharya.

Retreat bookings follow the cancellation window shown on the retreat page at booking. Refunds (if any) are net of non-recoverable costs and are processed to the original payment method. Where a retreat is paid on-platform, the held-funds and release terms in Section 4 of the Terms & Conditions apply; off-platform host arrangements are settled directly with the host.

Corporate, CSR and farmer-funding programs are arranged under a separate written proposal/agreement. Payment, milestone and cancellation/refund terms are governed by that agreement, not this page. Amounts already committed and deployed to on-ground activity are generally non-recoverable.

Approved refunds are processed via Razorpay to the original payment method, typically within 5–7 business days. For refund requests or a delivery/service dispute, email support@agriboz.com with your transaction details, or use the dispute option on your orders/bookings page while the item is still within its window.

For direct trade between farmers and buyers (and other off-platform dealings between users), AgriBoz does not process the payment and therefore cannot refund it — those are settled directly between the parties. This is separate from the on-platform purchases above, where AgriBoz collects and holds payment and the terms of this policy apply.