Refund & Cancellation Policy

Membership and subscription fees are billed in advance (monthly or annually). You may cancel anytime from your dashboard; cancellation stops future renewals. Fees already paid for the current period are generally non-refundable, except where required by law. Downgrades take effect at the end of the paid period.

Family farmers never pay for AgriBoz at all. Buyers have a free tier that requires no payment and can be used indefinitely within its limits.

Connection credit packs (buyers) are one-time purchases that top up your usage allowance and do not expire. Once purchased they are non-refundable, except where required by law or where credits could not be added due to a fault on our side. Individual credits are consumed as you use them (for example, to unlock a connection or a lead) and a consumed credit cannot be reversed.

Workshops are run by AgriBoz. A booking starts as a request; we agree a date and a final price with you before you pay, and the booking is confirmed only when it is paid. If AgriBoz cancels, or cannot deliver on the agreed date, you choose a full refund or a new date. If you need to cancel or move your booking, tell us as early as you can; the cancellation terms for your booking are agreed with you before payment. Seats bought for a scheduled open session follow the terms shown on that session’s page.

AgriBoz no longer offers farm retreats. A booking made before they were withdrawn keeps the cancellation terms that applied when it was paid.

Corporate and CSR programmes are arranged under a separate written proposal/agreement. Payment, milestone and cancellation/refund terms are governed by that agreement, not this page. Amounts already committed and deployed to on-ground activity are generally non-recoverable.

Approved refunds are processed via Razorpay to the original payment method, typically within 5–7 business days. For refund requests or a delivery/service dispute, email support@agriboz.com with your transaction details, or use the dispute option on your orders/bookings page while the item is still within its window.

For direct trade between farmers and buyers (and other off-platform dealings between users), AgriBoz does not process the payment and therefore cannot refund it — those are settled directly between the parties. This is separate from the on-platform purchases above, where AgriBoz collects and holds payment and the terms of this policy apply.