Refund & Cancellation Policy

Membership and subscription fees are billed in advance (monthly or annually). You may cancel anytime from your dashboard; cancellation stops future renewals. Fees already paid for the current period are generally non-refundable, except where required by law. Downgrades take effect at the end of the paid period.

Family farmers never pay for AgriBoz at all. Buyers have a free tier that requires no payment and can be used indefinitely within its limits.

Connection credit packs (buyers) are one-time purchases that top up your usage allowance and do not expire. Once purchased they are non-refundable, except where required by law or where credits could not be added due to a fault on our side. Individual credits are consumed as you use them (for example, to unlock a connection or a lead) and a consumed credit cannot be reversed.

Workshops are run by AgriBoz. A booking starts as a request; we agree a date and a final price with you before you pay, and the booking is confirmed only when it is paid. If AgriBoz cancels, or cannot deliver on the agreed date, you choose a full refund or a new date. If you need to cancel or move your booking, tell us as early as you can; the cancellation terms for your booking are agreed with you before payment. Seats bought for a scheduled open session follow the terms shown on that session’s page.

Weather and safety. If we postpone a session because heavy rain, extreme heat, a local restriction or a similar event makes it unsafe, you choose a new date or a full refund.

What a refund covers. A refund covers what you paid AgriBoz. Meals, stay, kits or travel that the workshop page or your quote lists as not included are your own arrangements and cost, and are outside this policy.

No refund is due for a session you were removed from for breaking the workshop rules in our Terms (for example, unsafe behaviour or the house rules of an overnight stay), or for a session you did not attend without telling us.

AgriBoz no longer offers farm retreats. A booking made before they were withdrawn keeps the cancellation terms that applied when it was paid.

Corporate and CSR programmes are arranged under a separate written proposal/agreement. Payment, milestone and cancellation/refund terms are governed by that agreement, not this page. Amounts already committed and deployed to on-ground activity are generally non-recoverable.

Approved refunds are processed via Razorpay to the original payment method, typically within 5–7 business days. For refund requests or a delivery/service dispute, email support@agriboz.com with your transaction details, or use the dispute option on your orders/bookings page while the item is still within its window.

For direct trade between farmers and buyers (and other off-platform dealings between users), AgriBoz does not process the payment and therefore cannot refund it — those are settled directly between the parties. This is separate from the on-platform purchases above, where AgriBoz collects and holds payment and the terms of this policy apply.